FAQ

Are your properties Pet Friendly?
  • We allow dogs at most of our properties for an additional pet fee.  Pet Fee varies and by adding your pet as a guest most sites will adjust the pricing accordingly.
Do you have any ADA Accessible Properties?
  • We do not have any properties that are classified ADA Accessible.   We do have some properties more suited than others.  Our reservation team will be happy to help locate the best option for you based on your situation.
When will I receive my door lock information?
  • We typically send door lock information 3 days prior to your arrival at the property.   If you have not received it by then please reach out to us.
My Property has a garage but my code does not work on the garage keypad.  What am I doing wrong?
  • You are not doing anything wrong.   The garage door code is different from the main entry doors to the property and will be found in the arrival instructions as well.   If you continue having difficulty give us a call and we can get that code for you.